Refund Policy of FLY QUICK PTY LTD

This Refund Policy (“Policy”) applies to the following purchases: Airline tickets

1. General

  • We offer refunds in accordance with the Australian Consumer Law and on the terms set
    out in this Refund Policy (“Policy”).
  • Any benefits set out in this Policy may apply in addition to consumer’s rights under
    the Australian Consumer Law.
  • Before making a purchase, please read this Policy so that you can understand your rights
    and what you can expect from us if you are not satisfied with your order.

2. Australian Consumer Law

(a) Under the Australian Consumer Law:

  1. Our goods and services come with guarantees that cannot be excluded under the
    Australian Consumer Law. For major failures with the service, you are entitled
    (A) to cancel your service contract with us; and
    (B) to a refund for the unused portion, or to compensation for its reduced value.
  2. You are also entitled to choose a refund or reissue for airline schedule changes
    (Charges from the airline and/or our consolidators apply).
  3. You are also entitled to choose a refund or reissue for voluntarily basis (Charges
    from the airline and/or our consolidators apply).

(b) We offer refunds & reissues in accordance with the Australian Consumer Law.

(c) The Australian Consumer Law provides a set of Consumer Guarantees which protect
consumers when they buy products and services.

(d) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees
which it provides. If there is an inconsistency between this Policy and the Australian
Consumer Law, the Australian Consumer Law will prevail.

(e) Further information about the Australian Consumer Law and these Consumer Guarantees
is available from the website of the Australian Competition and Consumer Commission.

3. Cancellation and Change of Mind

  1. In the event that you receive the products or services you have purchased, as stated, but
    that you simply change your mind, we may, at our discretion, offer you a refund* or
    exchange / reissue* provided that:
  2. You notify us as soon as possible after purchase
  3. In the case of services, the services have not already been performed.
  4. The request to change/refund is 96 hours prior to the scheduled flight.
  5. The following conditions are satisfied:
    Charges from the airline and/or our consolidators appl

4. Exceptions

Notwithstanding the other provisions of this Policy, we may refuse to provide a refund and
or reissue a ticket if:

  1. You have already used the ticket.
  2. You knew or were made aware of the refund/reissue policy that limits customer
    options from airline.
  3. You did not show up for the intended flight.
  4. Any other exceptions that apply under the Australian Consumer Law.

5.Response Time

We aim to process any requests for repairs, replacements or refunds within 10 days of
receipt but payment refunds are entirely dependent on when Airline chooses to refund or
offer vouchers or flight bookings in the future.

6. How to Return Products

  • You can contact us at the end of this Policy to discuss a return using the information.
  • Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form
    as the original purchase or to the same account or credit card used to make the original
    purchase.
  • To be eligible for a refund, reissue, you must provide proof of purchase.
  • You may be required to provide a government issued identification to qualify for a refund,
    reissue.

7. Contact Us

  • If you wish to speak to us about this Policy or about any refund, repairs or replacements,
    please contact us at: info@flyquick.com.au